Terms & Conditions

Last updated: 13 July 2026

1. Who we are

VehicleIQ ("VehicleIQ", "we", "us", the "Service") is the seller and operator of this digital vehicle management platform. The legal entity providing the Service and contracting with you under these Terms is VehicleIQ, a sole proprietorship based in South Africa (trading name: VehicleIQ). You can reach us at support@vehicleiq.app.

When you purchase a paid subscription through the Service, payments are processed by Paddle.com Market Ltd, who acts as the Merchant of Record for the transaction. Paddle is responsible for collecting payment, remitting applicable taxes, and providing tax invoices. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. Your account

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity that occurs under your account. You must be at least 18 years old to use the Service.

3. Acceptable use

You agree not to:

• use the Service for unlawful, harmful, or fraudulent purposes;
• upload content you do not have the right to share;
• attempt to reverse-engineer, resell, or scrape the Service;
• abuse AI features (bulk automation, prompt-injection, jailbreak attempts).

4. Intellectual property

The Service, its branding, and its software are owned by VehicleIQ. You retain ownership of the vehicle data, documents, and content you upload. You grant us a limited licence to store and process that content solely to deliver the Service to you.

5. Refund policy

Paid subscriptions may be cancelled at any time from the billing settings — access continues until the end of the current billing period. You may request a full refund within 14 daysof your initial paid subscription by contacting support@vehicleiq.app. Refunds outside that window are at our discretion. This does not affect any statutory consumer rights in your jurisdiction.

6. Suspension & termination

We may suspend or terminate your account if you materially breach these terms, abuse the Service, or fail to pay. On termination you may export your data for 30 days, after which it will be deleted.

7. AI features

AI-generated answers are informational only and can be wrong. Always confirm mechanical, safety, and legal decisions with a qualified professional.

8. Liability

To the extent permitted by law, the Service is provided "as is". Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim.

9. Changes

We may update these terms. Material changes will be notified in-app or by email at least 14 days before they take effect.

10. Contact

Questions: support@vehicleiq.app.